T This study aims to analyze the effect of job demand and work engagement on employee well being, with service oriented job crafting serving as a mediating variable among employees of four-star hotels in the cikokol area, tangerang city. this study employed a quantitative approach using a hypothesis-testing method. the research data were collected from 310 employees of mercure tangerang center and howard johnson by wyndham tangerang, who were selected using a purposive sampling technique. data were collected through the distribution of structured online questionnaires and subsequently analyzed using structural equation modeling (sem) with the assistance of amos 29, while descriptive statistical analysis was conducted using spss 27. the findings reveal that job demand has a negative and significant effect on employee well-being, whereas work engagement has a positive and significant effect on employee well-being. furthermore, job demand has a negative effect on service-oriented job crafting, while work engagement and employee wellbeing have positive and significant effects on service-oriented job crafting. the mediation analysis demonstrates that employee well-being significantly mediates the effects of job demand and work engagement on service-oriented job crafting. the practical implications of this study suggest that hotel management should effectively manage employees\\\' job demands while enhancing their work engagement through the creation of a supportive work environment, the implementation of human resource development programs, and the improvement of employee well-being. these efforts are expected to foster service-oriented job crafting, thereby improving service quality and strengthening the competitiveness of the hotel industry.