J Judgment number 84/pdt.sus-phi/2023/pn mdn originated from the case of neneng sugiarti, a customer service employee at pt bank rakyat indonesia who was unilaterally dismissed in 2021 on the grounds that her contract term had expired, despite having worked continuously for nine years without interruption. the core issue centered on whether the dismissal procedure complied with industrial relations dispute resolution (pphi) regulations and whether the court’s reasoning accurately reflected applicable laws. through a descriptive empirical legal approach utilizing literature review, qualitative analysis, and deductive reasoning—it was determined that the dispute resolution procedure was procedurally flawed. the parties failed to conduct bipartite negotiations, a mandatory prerequisite prior to tripartite mediation or litigation in the industrial relations court. on substantive grounds, the judge\\\'s ruling also failed to align with statutory provisions, as it relied solely on the expiration of the contract term without examining the validity of the contract itself. given that the operational service role constituted \\\"core business\\\" and was performed on a continuous basis, the worker\\\'s status automatically converted by operation of law into a permanent employment agreement (pkwtt); this obligated the company to fully satisfy the worker\\\'s compensation entitlements, comprising severance pay, a long-service award, and compensation for accrued rights.