T The organization of music concerts constitutes a form of entertainment service that creates a legal relationship between the organizer as the business actor and the audience as consumers. in practice, concert organizers frequently include exoneration clauses in the terms and conditions governing ticket purchases, which limit or exclude their liability for losses suffered by consumers. this study examines the legal regulation of the exoneration clause contained in the terms and conditions of pestapora 2025 concert tickets under law number 8 of 1999 on consumer protection, as well as the legal protection available to consumers who suffer losses as a result of the application of such clauses.this research employs a normative legal research method using statutory, conceptual, and case approaches, supported by empirical data obtained through interviews. the data were analyzed qualitatively, and conclusions were drawn using a deductive method.the findings indicate that: (1) the clause stipulating that changes to the artist lineup do not constitute grounds for a ticket refund is an exoneration clause that limits the liability of the business actor and is inconsistent with article 18 of law number 8 of 1999 on consumer protection; therefore, it is null and void by operation of law; and (2) consumers who suffer losses as a result of the application of such a clause are entitled to legal protection, including the right to accurate information and the right to compensation or damages.