DETAIL KOLEKSI

Pengaruh social support terhadap social media purchase behavior di mediasi oleh customer rating and review quality


Oleh : Meldiana Putri

Info Katalog

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2026

Pembimbing 1 : Diah Astarini

Pembimbing 2 : Nama Saya

Kata Kunci : social support, informational support, emotional support, customer rating and review quality, social

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2026_SK_SMJ_022002206022_Halaman-Judul.pdf
2. 2026_SK_SMJ_022002206022_Surat-Pernyataan-Revisi-Terakhir.pdf 1
3. 2026_SK_SMJ_022002206022_Surat-Hasil-Similaritas.pdf 1
4. 2026_SK_SMJ_022002206022_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf 1
5. 2026_SK_SMJ_022002206022_Lembar-Pengesahan.pdf 4
6. 2026_SK_SMJ_022002206022_Pernyataan-Orisinalitas.pdf 1
7. 2026_SK_SMJ_022002206022_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf 1
8. 2026_SK_SMJ_022002206022_Bab-1.pdf
9. 2026_SK_SMJ_022002206022_Bab-2.pdf
10. 2026_SK_SMJ_022002206022_Bab-3.pdf
11. 2026_SK_SMJ_022002206022_Bab-4.pdf
12. 2026_SK_SMJ_022002206022_Bab-5.pdf
13. 2026_SK_SMJ_022002206022_Daftar-Pustaka.pdf
14. 2026_SK_SMJ_022002206022_Lampiran.pdf

P Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh social support terhadap social media purchase behavior yang dimediasi oleh customer rating and review quality. pengujian hipotesis dilakukan bertujuan untuk menganalisis keterkaitan antar variabel yang diteliti. pengumpulan data dilakukan melalui penyebaran kuesioner secara online dengan menggunakan google form sebanyak 150 responden dan secara offline melalui penyebaran kuesioner secara langsung 50 responden, namun terdapat 33 responden yang tidak memenuhi kriteria sehingga jumlah total responden dalam penelitian ini berjumlah 167 orang. metode analisis konten data penelitian ini menggunakan metode structural equation model (sem) dengan bantuan dari analysis of moment structures (amos). hasil penelitian menunjukkan bahwa terdapat pengaruh positif informational support dan emotional support terhadap customer rating and review quality, selanjunyapengeruh positif customer rating and review quality terhadap social media purchase behavior, kemudian customwe rating and review quality memediasi pengaruh informational support dan emotional support terhadap social media purchase behavior.

T This study aims to test and analyze the effect of social support on social media purchase behavior, mediated by customer rating and review quality. hypothesis testing was conducted to analyze the relationships among the variables under study. data collection was conducted through the distribution of an online questionnaire using google forms to 150 respondents and offline through the direct distribution of questionnaires to 50 respondents; however, 33 respondents did not meet the criteria, resulting in a total of 167 respondents in this study. the data analysis method used in this study was the structural equation modeling (sem) method with the assistance of analysis of moment structures (amos). the results of the study indicate that there is a positive influence of informational support and emotional support on customer rating and review quality; furthermore, there is a positive influence of customer rating and review quality on social media purchase behavior; and finally, customer rating and review quality mediates the influence of informational support and emotional support on social media purchase behavior.

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