Peran mediasi consumer engagement dan brand loyalty pada pengaruh digital social responsibility terhadap purchase intention pada generasi z.
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2025
Pembimbing 1 : Diah Astarini
Subyek : Social responsibility of business;Digital media-Marketing;Brand loyalty;Consumer behavior
Kata Kunci : Digital Social Responsibility, Brand Loyalty, Consumer Engagement, Purchase Intention, and DSR Attit
Status Posting : Published
Status : Lengkap
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| 1. | 2025_SK_SMJ_022002101054_Halaman-Judul.pdf | ||
| 2. | 2025_SK_SMJ_022002101054_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2025_SK_SMJ_022002101054_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2025_SK_SMJ_022002101054_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2025_SK_SMJ_022002101054_Lembar-Pengesahan.pdf | 2 | |
| 6. | 2025_SK_SMJ_022002101054_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2025_SK_SMJ_022002101054_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2025_SK_SMJ_022002101054_Bab-1.pdf | ||
| 9. | 2025_SK_SMJ_022002101054_Bab-2.pdf |
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| 10. | 2025_SK_SMJ_022002101054_Bab-3.pdf |
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| 11. | 2025_SK_SMJ_022002101054_Bab-4.pdf |
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| 12. | 2025_SK_SMJ_022002101054_Bab-5.pdf | ||
| 13. | 2025_SK_SMJ_022002101054_Daftar-Pustaka.pdf | ||
| 14. | 2025_SK_SMJ_022002101054_Lampiran.pdf |
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P Penelitian ini bertujuan untuk menganalisis pengaruh digital social responsibility(dsr) terhadap purchase intention pada konsumen generasi z, denganmempertimbangkan peran mediasi dari consumer engagement dan brand loyalty,serta peran moderasi dari dsr attitude of gen z consumers. data diperoleh melaluipenyebaran kuesioner secara online dan offline kepada 210 responden yangmerupakan konsumen fast food dari kalangan generasi z. teknik analisis data yangdigunakan adalah structural equation modeling (sem) dengan bantuan softwareamos. teknik pengambilan sampel yang digunakan adalah purposive sampling.hasil penelitian menunjukkan bahwa dsr berpengaruh positif terhadap consumerengagement dan brand loyalty, yang kemudian berpengaruh positif terhadappurchase intention. selain itu, variabel dsr attitude of gen z consumers terbuktiberperan dalam memperkuat pengaruh brand loyalty terhadap purchase intention.penelitian ini menunjukkan bahwa strategi dsr akan lebih efektif apabila sesuaidengan nilai dan harapan konsumen generasi z yang peduli terhadap isu sosial.penelitian selanjutnya disarankan untuk menambahkan variabel lain seperti brandtrust sebagai variabel mediasi untuk memberikan pemahaman yang lebihkomprehensif terhadap pembentukan niat beli di era digital.
T This study aims to analyze the influence of digital social responsibility (dsr) onpurchase intention among generation z consumers, by considering the mediatingroles of consumer engagement and brand loyalty, as well as the moderating role ofdsr attitude of gen z consumers. data were collected through online and offlinequestionnaire distribution to 210 respondents who are fast food consumers from thegeneration z demographic. the data analysis technique used is structural equationmodeling (sem) with the assistance of amos software. the sampling techniqueapplied was purposive sampling. the results of the study indicate that dsr has apositive influence on consumer engagement and brand loyalty, which in turnpositively influence purchase intention. furthermore, the dsr attitude of gen zconsumers plays a role in strengthening the influence of brand loyalty on purchaseintention. this study suggests that dsr strategies will be more effective whenaligned with the values and expectations of generation z consumers who areconcerned about social issues. future research is recommended to include othervariables such as brand trust as a mediating variable to provide a morecomprehensive understanding of the formation of purchase intention in the digitalera.