DETAIL KOLEKSI

Electronic word of mouth sebagai prediktor purchase intention: bukti dari instagram dan tiktok.


Oleh : Chikal Adi Pratama

Info Katalog

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2026

Pembimbing 1 : Diah Astarini

Pembimbing 2 : Nama Saya

Kata Kunci : Electronic Word of Mouth (e-WOM), Purchase Intention, Quality of e WOM, Quantity of e-WOM, Credibili

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2026_SK_SMJ_022167004_Halaman-Judul.pdf 11
2. 2026_SK_SMJ_022167004_Surat-Pernyataan-Revisi-Terakhir.pdf 1
3. 2026_SK_SMJ_022167004_Surat-Hasil-Similaritas.pdf 1
4. 2026_SK_SMJ_022167004_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf 1
5. 2026_SK_SMJ_022167004_Lembar-Pengesahan.pdf 4
6. 2026_SK_SMJ_022167004_Pernyataan-Orisinalitas.pdf 1
7. 2026_SK_SMJ_022167004_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf 1
8. 2026_SK_SMJ_022167004_Bab-1.pdf 8
9. 2026_SK_SMJ_022167004_Bab-2.pdf 8
10. 2026_SK_SMJ_022167004_Bab-3.pdf 20
11. 2026_SK_SMJ_022167004_Bab-4.pdf 6
12. 2026_SK_SMJ_022167004_Bab-5.pdf 3
13. 2026_SK_SMJ_022167004_Daftar-Pustaka.pdf 3
14. 2026_SK_SMJ_022167004_Lampiran.pdf 15

P Penelitian ini bertujuan untuk menguji pengaruh electronic word of mouth (e-wom) terhadap purchase intention bagi penerima e-wom di instagram dan tiktok. dimensi e-wom yang diuji adalah kualitas e-wom, kuantitas e-wom, kredibilitas e-wom, dan keahlian penyedia informasi e-wom. penelitian ini merupakan penelitian kuantitatif untuk menguji hubungan kausalitas berdasarkan hipotesis penelitian yangdikembangkan. teknik pengambilan sampel menggunakan purposive sampling technique dengan kriteria bahwa responden adalah pengguna instagram dan/atau tiktok, responden mengalami komunikasi e-wom melalui media sosial instagram dan tiktok yang berasal dari influencer, serta belum melakukan pembelian produk atau jasa tertentu dari komunikasi e-wom yang diberikan oleh influencer. analisis data menggunakan instrument statistik regresi lienar berganda. hasil yang didapatkan bahwa kualitas e-wom, kuantitas e-wom, kredibilitas e-wom, dan keahlian penyedia informasi e-wom berpengaruh positif terhadap purchase intention.penelitian ini memberikan implikasi manajerial untuk meningkatkan kualitas e-wom, kuantitas e-wom, kredibilitas e-wom, dan keahlian penyedia informasi e-wom untuk meningkatkan minat untuk membeli atas produk atau jasa yang dikomunikasikan oleh influencer.

T This aims of this research to investigate the effect of electronic word of mouth (e-wom) on purchase intention through instagram and tiktok. the e-wom dimensions tested were the quality of e-wom, the quantity of e-wom, the credibility of e-wom,and the information provider expertise of e-wom. this research is a quantitative research to test the causality relationship based on the research hypothesis developed.the sampling technique uses a purposive sampling technique with the several criteria that respondents are instagram and/or tiktok users, respondents have experienced e-wom communication through instagram and tiktok from influencers, and have not purchased certain products or services from e-wom communications that were provided by influencers. data analysis uses the multiple lienar regression as the statistical analysis instrument. the results obtained are that the quality of e-wom, the quantity of e-wom, the credibility of e-wom, and the information provider expertiseof e-wom, have a positive effect on purchase intention. this research provides managerial implications for increasing the quality of e-wom, the quantity of e-wom, the credibility of e-wom, and the information provider expertise of e-wom toincrease interest in buying products or services that is communicated by influencers.

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