T This internship report aims to evaluate compliance with the standard operating procedures (sop) for service and store operations at fore coffee using the pass/fail assessment method. data were collected through observation, interviews, documentation, and an audit checklist based on the company’s sop. the results indicate that most operational activities were carried out in accordance with the sop. however, several non-compliant activities were identified and require improvement to enhance operational effectiveness and service quality. therefore, regular evaluations and stronger sop implementation are needed to maintain employee compliance.