DETAIL KOLEKSI

Peran burnout dalam memediasi pengaruh work to family conflict dan frustration terhadap turnover intention pada industri perbankan


Oleh : Silvia Dwiangraini

Info Katalog

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2026

Pembimbing 1 : Retnosari Murtiningsih

Pembimbing 2 : Retnosari Murtiningsih

Kata Kunci : Work-to-Family Conflict, Frustration, Burnout, Turnover Intention, Banking

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2026_SK_SMJ_022002202049_Halaman-Judul.pdf 12
2. 2026_SK_SMJ_022002202049_Surat-Pernyataan-Revisi-Terakhir.pdf 1
3. 2026_SK_SMJ_022002202049_Surat-Hasil-Similaritas.pdf 1
4. 2026_SK_SMJ_022002202049_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf 1
5. 2026_SK_SMJ_022002202049_Lembar-Pengesahan.pdf 4
6. 2026_SK_SMJ_022002202049_Pernyataan-Orisinalitas.pdf 1
7. 2026_SK_SMJ_022002202049_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf 1
8. 2026_SK_SMJ_022002202049_Bab-1.pdf 12
9. 2026_SK_SMJ_022002202049_Bab-2.pdf 31
10. 2026_SK_SMJ_022002202049_Bab-3.pdf 15
11. 2026_SK_SMJ_022002202049_Bab-4.pdf 26
12. 2026_SK_SMJ_022002202049_Bab-5.pdf 6
13. 2026_SK_SMJ_022002202049_Daftar-Pustaka.pdf 10
14. 2026_SK_SMJ_022002202049_Lampiran.pdf 7

P Penelitian ini bertujuan untuk mengetahui pengaruh work to family conflict danfrustration terhadap turnoverintention yang dimediasi oleh burnout pada industryperbankan dijakarta. penelitian ini dilatarbelakangi oleh tingginya tekanan kerjapada sektor perbankan yang berpotensi menimbulkan konflik peran antarapekerjaan dan keluarga serta rasa frustrasi, yang pada akhirnya dapat meningkatkanniat keluar karyawan. penelitian ini menggunakan pendekatan kuantitatif denganmetode pengumpulan data melalui penyebaran kuesioner secara onlinemenggunakan google form kepada 202 responden yaitu karyawan industryperbankan. teknik pengambilan sampel menggunakan metode non-probabilitysampling dengan pendekatan purposive sampling, sedangkan analisis datadilakukan menggunakan metode structural equation modeling (sem). hasilpenelitian menunjukkan bahwa work to family conflict berpengaruh positif dansignifikan terhadap burnout, serta burnout berpengaruh positif dan signifikanterhadap turnover intention dengan demikian burnout secara signifikan memediasipengaruh work to family conflict terhadap turnover intention. sementara itu,frustration berpengaruh positif signifikan terhadap burnout, namun frustrationmemiliki pengaruh positif terhadap turnover intention yang dimediasi olehburnout tidak terbukti signifikan. penelitian ini mengindikasikan bahwa meskipunfrustration meningkatkan tingkat burnout, efek frustrasi terhadap niat keluarkaryawan tidak secara bermakna diteruskan melalui burnout dalam penelitian ini.hasil penelitian ini diharapkan dapat menjadi rujukan untuk pengembangan teoridan praktik manajemen sumber daya manusia terkait pengelolaan konflikkerja-keluarga, penanganan frustrasi, dan upaya mitigasi burnout demi menurunkanturnover intention di industri perbankan.

T This study aims to examine the influence of work-to-family conflict and frustrationon turnover intention, mediated by burnout, within the banking industry in jakarta.the study is motivated by the high work pressure in the banking sector, which hasthe potential to trigger role conflict between work and family as well as feelings offrustration—factors that can ultimately increase employees\\\' intention to leave. aquantitative approach was employed, with data collected via online questionnaires(google forms) distributed to 202 banking industry employees. non-probabilitysampling—specifically purposive sampling—was used, and data analysis wasconducted using structural equation modeling (sem). the results indicate thatwork-to-family conflict has a positive and significant effect on burnout, and burnouthas a positive and significant effect on turnover intention; thus, burnoutsignificantly mediates the relationship between work-to-family conflict andturnover intention. meanwhile, while frustration was found to have a positive andsignificant effect on burnout, the mediating role of burnout in the relationshipbetween frustration and turnover intention was not statistically significant. thesefindings suggest that although frustration increases burnout levels, the effect offrustration on turnover intention is not significantly transmitted through burnout inthis context. the study is expected to serve as a reference for developing theory andhuman resource management practices regarding the management of work-familyconflict, the handling of frustration, and burnout mitigation strategies aimed atreducing turnover intention in the banking industry

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