Pengaruh trust in online shopping terhadap risk perception dan repurchase intention pada e-commerce
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2026
Pembimbing 1 : Husna Leila Yusran
Pembimbing 2 : Husna Leila Yusran
Kata Kunci : experience, perceived reputation, perceived website quality (PWQ), perceived security, trust in onli
Status Posting : Published
Status : Lengkap
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2026_SK_SMJ_022002001247_Halaman-Judul.pdf | 12 | |
| 2. | 2026_SK_SMJ_022002001247_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2026_SK_SMJ_022002001247_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2026_SK_SMJ_022002001247_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2026_SK_SMJ_022002001247_Lembar-Pengesahan.pdf | 6 | |
| 6. | 2026_SK_SMJ_022002001247_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2026_SK_SMJ_022002001247_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2026_SK_SMJ_022002001247_Bab-1.pdf | 13 | |
| 9. | 2026_SK_SMJ_022002001247_Bab-2.pdf | 22 |
|
| 10. | 2026_SK_SMJ_022002001247_Bab-3.pdf | 15 |
|
| 11. | 2026_SK_SMJ_022002001247_Bab-4.pdf | 16 |
|
| 12. | 2026_SK_SMJ_022002001247_Bab-5.pdf | 6 | |
| 13. | 2026_SK_SMJ_022002001247_Daftar-Pustaka.pdf | 6 | |
| 14. | 2026_SK_SMJ_022002001247_Lampiran.pdf | 19 |
|
A Abstrakpenelitian ini bertujuan untuk menganalisis pengaruh experience, perceived reputation, perceived website quality, dan perceived security terhadap trust in online shopping serta dampaknya terhadap risk perception dan repurchase intention pada konsumen pengguna aktif e-commerce di indonesia. penelitian ini dilatarbelakangi oleh meningkatnya aktivitas belanja online dan persaingan industri e-commerce yang semakin ketat sehingga perusahaan perlu memahami faktor-faktor yang dapat meningkatkan kepercayaan, mengurangi persepsi risiko, serta mendorong minat beli konsumen dalam melakukan transaksi secara online. metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner secara online kepada 216 responden pengguna aktif e-commerce di indonesia. teknik pengambilan sampel menggunakan purposive sampling dengan kriteria responden yang pernah melakukan transaksi pembelian secara online dalam kurun waktu tertentu. data yang diperoleh dianalisis menggunakan metode structural equation modeling (sem) dengan bantuan software amos 26 untuk menguji hubungan antar variabel penelitian. hasil penelitian menunjukkan bahwa experience, perceived reputation, perceived website quality, dan perceived security berpengaruh positif terhadap trust in online shopping. selain itu, trust in online shopping berpengaruh positif terhadap repurchase intention dan berpengaruh terhadap risk perception. sementara itu, risk perception berpengaruh negatif terhadap repurchase intention. temuan penelitian ini menunjukkan bahwa kepercayaan konsumen menjadi faktor penting dalam meningkatkan minat beli pada platform e-commerce sehingga perusahaan perlu meningkatkan kualitas layanan, reputasi, dan keamanan sistem guna membangun kepercayaan konsumen serta meningkatkan niat pembelian secara online secara berkelanjutan.kata kunci : experience, perceived reputation, perceived website quality (pwq), perceived security, trust in online shopping, risk perception, repurchase intention
A Abstractthis study aims to analyze the influence of experience, perceived reputation, perceived website quality, and perceived security on trust in online shopping and their impact on risk perception and repurchase intention among active e-commerce consumers in indonesia. this study is motivated by the increasing online shopping activity and increasingly fierce competition in the e-commerce industry, so companies need to understand the factors that can increase trust, reduce risk perception, and encourage consumer purchasing interest in conducting online transactions. the research method used is a quantitative approach with data collection techniques through the distribution of online questionnaires to 216 respondents who are active e-commerce users in indonesia. the sampling technique used purposive sampling with the criteria of respondents who have made online repurchases within a certain period. the data obtained were analyzed using the structural equation modeling (sem) method with the help of amos 26 software to test the relationship between research variables. the results show that experience, perceived reputation, perceived website quality, and perceived security have a positive effect on trust in online shopping. in addition, trust in online shopping has a positive effect on repurchase intention and an effect on risk perception. meanwhile, risk perception has a negative effect on repurchase intention. the findings of this study indicate that consumer trust is an important factor in increasing purchasing interest on e-commerce platforms, so companies need to improve service quality, reputation, and system security in order to build consumer trust and increase online purchasing intentions in a sustainable manner.